Took my watch that I bought from a different Kays for a new battery and a surface buffing took them over a month and half to get it done. Coustemor service is really poor. So I get my watch back and I ask them to set the time on it. And they send me to a different store in the mall. Wow and on top of that it looks like they just put a battery no surface buffing.
Only two employees working that were visible, both of whom were loud and Brash speaking, almost at a yelling volume to each other while helping other customers. We waited for 5-10 minutes and where ignored the entire time. We left & wont return.
Went in to get my ring cleaned really quick. Long story short....they lost one of my diamonds when the lady took a tooth brush to it and told me I'd had to pay to have it replaced......Ok I understand that diamonds fall out of settings, but I DIDN'T LOSE THE DIAMOND! They were incredibly rude and I ended walking away with a damaged ring. Horrible. You want a nice piece of jewelry with wonderful service? Go to Gabriel's
Walk in the store wanting to buy a necklace the staff ingnored us standing for about 15 min, the older Asian lady horrible rude service. I recommend spending our time and hard earned money somewhere else's will never be back.
Tried to return a watch that my Wife bought me for fathers day. The watch was sized by them and they did not let me return it even after just a day, never been worn. They didnt even do a good job the strap came loose, and now i have to go see there faces again. Any watch that you buy and has been sized by them they will not let you return it even after just one day of having the watch. (Keep that in mind when buying a watch from them.) I Should of gone to Amazon and bought it $100 cheaper.
Kay Jewelers is a US Jewelry Store based in Modesto, California. Kay Jewelers is located at 3401 Dale Rd Suite 156, Modesto, CA 95356, USA.
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